The Spirit of Australia Since 1995


Shipping & Returns

We apologise for any inconvenience however product can ONLY be delivered to NSW addresses at this time. Please contact us for interstate orders. Customers who are paying for their order by credit card, may request for their delivery to be left unattended, however, our carriers reserve the right to leave a call waiting card regardless of this request.

If you are not at home at the time of delivery, an ‘Article Awaiting’ card will be left. This card will advise the next steps required to obtain delivery of your order. Your order will not be left with persons under the age of 18 years (proof of age may be required). The following examples show reasons of where a call waiting card may be left regardless of an authority to leave request:

There was no one in attendance and no clear delivery instruction authorising us to leave the parcel in a safe place. Somebody was at home but they could not provide proof of age. There was an authority to leave (and no one answered the door), but the driver was concerned that minors were present within the vicinity of the premises (e.g. children playing inside or outside of the house).

Unfortunately unattended delivery is not available for customers paying by PayPal or Gift Card. Orders will not be left unattended on the same day they are ordered under any circumstances. Unattended delivery may only available for households who receive a daily roadside letter delivery from Australia POST.

Orders are dispatched Monday to Friday. If we are in stock of your items at time of picking, we aim to dispatch your order the next business day. We cannot guarantee or provide a day of the week or time of day for delivery. Bluestill is not able to accept requests to delay dispatch of any orders at this time. Due to postage restrictions, goods outside NSW or goods exceeding 70% ABV (alcohol by volume) are not available for delivery. Bluestill reserves the right to limit the number of products purchased to retail quantity limits.

. Why do we ask for I.D?

Bluestill supports the responsible service of alcohol. It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. You can purchase Bluestill products online or over the phone and have your order delivered to your home or office. Due to Licensing Laws you must be over 18 years of age in order to place and receive a delivery. We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through the Site.

. Returns and refunds.

If in the event your purchase is faulty, damaged or wrongly described we will cheerfully exchange the product. If your purchase incurred a delivery fee, then we will cover the cost of delivery for the return*. The fastest way to obtain a refund or exchange is to visit your local Bluestill store, where our staff will be able to assist you immediately. If visiting a store is not convenient for you, or there is not a store close to you, then please contact our Customer Service staff as soon as possible on 02 63824060 to discuss the available options. In the event that your product must be returned to Bluestill, please allow 2-3 business days for your refund to be processed after the product has been received at the fulfilment centre. If in the event that you change your mind then please call 02 63824060, exchanges are possible at Bluestill discretion. For exchange of a delivered product, unfortunately additional delivery charges will be incurred at your expense*. Please note that all products must be in their original condition and packaging.

* Please note that the delivery charge will be reimbursed when Bluestill is at fault. That is, if the wrong product is delivered or there is a fault with the product (including any damage caused in transit). In all other circumstances, including change of mind, the delivery charge will be deducted from the refund to the customer. ** Proof of purchase must be provided to obtain a refund, limits may apply, all exchange products must be in their original condition and packaging.

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Bluestill supports the Responsible Service of Alcohol. New South Wales: Liquor Act 2007. It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. NSW Liquor Licence Number 4A016090 . ABN 77 481 373 267. Your IP Address is: 54.224.108.189
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